How do you improve your HCAHPS scores?

1. Improve patient communication and education.

- Encourage nurses and other staff members to communicate with patients and families in a clear and understandable way.

- Provide patients with information about their conditions and treatments in a way that they can understand.

- Use teach-back methods to ensure understanding and encourage family members to participate in patient education.

2. Be responsive to patient needs.

- Respond promptly to patient requests and questions.

- Address patient concerns and complaints promptly and effectively.

- Provide timely pain management and other symptom relief.

- Encourage patient involvement in their care and decision-making

3. Respect patient preferences and choices.

- Involve patients in decision-making about their care.

- Ask patients about their preferences and respect their choices.

- Provide information and support to help patients make informed choices.

4. Promote a clean and safe environment.

- Keep the patient's room clean and tidy

- Ensure that all medical equipment is clean and functioning properly

- Follow infection control protocols

- Encourage staff to practice good hygiene.

5. Provide emotional support to patients and families.

- Listen to patients and families' concerns and provide support.

- Offer emotional support and resources to patients and families.

- Encourage patients to maintain social networks and community connections.

6. Coordinate and ensure continuity of care.

- Ensure smooth transitions between different care settings.

- Provide patients with information about their care plan and discharge instructions.

- Follow up with patients after discharge.

7. Encourage teamwork and collaboration among healthcare professionals.

- Promote communication and collaboration among staff members.

- Encourage teamwork and interdisciplinary collaboration to improve patient care.

- Provide training and support to staff members to improve teamwork skills.

8. Collect and use patient feedback.

- Regularly collect patient feedback through surveys, interviews, and focus groups.

- Analyze and use patient feedback to identify areas for improvement.

- Develop and implement plans to address patient feedback and improve care.

By following these strategies, hospitals and healthcare organizations can improve their HCAHPS scores and provide better patient care.