How does a medical assistant help patient with diminished visual or hearing capacities?
* Use large print materials. This includes patient education materials, appointment reminders, and any other written communication.
* Speak clearly and slowly. Be sure to enunciate your words and avoid using slang or jargon.
* Use gestures and body language. This can help the patient to understand what you are saying, even if they cannot see you clearly.
* Give the patient time to respond. Don't rush the patient. Allow them to take their time to understand what you are saying.
* Be patient and understanding. It can be frustrating for patients with diminished visual capacity to communicate. Be patient and understanding and try to make the communication process as easy as possible.
Diminished Hearing Capacity
* Speak clearly and loudly. Be sure to enunciate your words and avoid mumbling.
* Face the patient when you are speaking to them. This will help them to lip-read.
* Use gestures and body language. This can help the patient to understand what you are saying, even if they cannot hear you clearly.
* Write down important information. This can include instructions for taking medication, appointment times, and any other important information.
* Be patient and understanding. It can be frustrating for patients with hearing impairments to communicate. Be patient and understanding, and try to make the communication process as easy as possible.
Additional tips for communicating with patients with diminished visual or hearing capacities:
* Use a communication board. A communication board is a tool that can be used to help patients with communication difficulties express themselves. Communication boards can be used by pointing to pictures or words, or by writing.
* Use an interpreter. If the patient does not speak English, or if they have difficulty communicating, you may need to use an interpreter to help you communicate.
* Be aware of the patient's cultural background. Cultural differences can affect how patients communicate. Be aware of the patient's cultural background and try to adapt your communication style accordingly.