Problems With New Glasses

Purchasing a new pair of glasses can be exciting, especially if you are changing frame styles or using a new prescription. However, certain concerns can delay the enjoyment of your new eye wear. Potential problems include sizing issues, cosmetic issues and prescription errors. Most of these problems can be handled easily, allowing you to see clearly while looking your best.

Sizing Issues

• Sizing issues occur most frequently with eyeglasses that are ordered online. Although online eye wear outlets are convenient and inexpensive, they eliminate the possibility to try on glasses in person. Without the option to adjust the fit before purchase, shoppers must rely on their best guess to determine which size frames are best.

  To avoid receiving a pair of ill-fitting frames, measure the dimensions of your current glasses and compare them to the frames you plan to order. Ensure that the temple length, bridge width, lens width and frame height match your current glasses. If you receive eyeglasses that do not fit properly, contact your eye care provider to determine if you can exchange them for a more comfortable pair.

Prescription Errors

• Even with a correct diagnosis from your optometrist, it is still possible to receive a pair of glasses with a prescription error. When you receive a new pair of glasses that do not correct your vision, or even make your vision worse, there may have been a mix-up with your lenses or an error in the manufacturing process. If there appears to be an error in your prescription lenses, do not wear the glasses. Contact your eye care professional to discuss the best course of action.

Cosmetic Issues

• Although most new eyeglasses receive a quality control inspection before they are issued, it is possible that you might receive a pair of glasses with a cosmetic issue. These can include scratches on the lenses, cracks in the frame or chips on the paint. If you receive a pair of glasses with damage or a cosmetic defect, return the frames to the place of purchase and request a replacement pair.

  If you ordered your glasses from a website, there may also be the chance that the frames are not what you expected. Before purchasing frames online, check the company's policies on returns, refunds and exchanges. Many online eye wear outlets have policies that allow you to exchange frames that are not to your liking.