How do you deal with fighting patients?

Stay calm and don't escalate the situation. It can be difficult to remain calm when someone is yelling or threatening you, but it's important to remember that you can't control the other person's behavior. If you get angry or upset, it will only make the situation worse.

Listen to the patient's concerns. Even if the patient is being difficult, it's important to try to understand what they're saying. They may be feeling frustrated or scared, and they may just need someone to listen to them.

Offer to help the patient. If the patient is willing to talk, try to offer them some help. This could involve providing them with information, resources, or emotional support.

Set boundaries. If the patient is becoming increasingly agitated or threatening, it's important to set boundaries. This could involve telling the patient that you're not comfortable with their behavior, or that you're going to have to leave the room if they don't calm down.

Seek help from colleagues. If you're feeling overwhelmed, don't hesitate to seek help from your colleagues. They can provide you with support and guidance, and they may be able to help you de-escalate the situation.

Document the incident. It's important to document the incident in case it needs to be reported to your supervisor or the authorities. Your documentation should include the date, time, location, and details of the incident.