How do you remove a suspected virus if AVG does not detect or it but websites still abort operations and emails are unable to be sent?
If AVG Antivirus does not detect a suspected virus and you continue to experience abnormal website behavior or issues with sending emails, here are some additional steps you can take to try to remove the virus and resolve the problems:
1. Boot the computer in Safe Mode:
- Restart the computer.
- Repeatedly press the "F8" key during startup until the Advanced Boot Options menu appears.
- Select "Safe Mode with Networking" from the list of options.
2. Run a Full System Scan with AVG:
- Open AVG Antivirus and click on the "Scan" tab.
- Select "Full System Scan" and click on "Start Scan."
- If AVG detects a virus, it will remove it for you.
3. Perform a Malwarebytes Scan:
- Download and install Malwarebytes Anti-Malware from their official website (https://www.malwarebytes.com/).
- Run a full system scan with Malwarebytes and remove any detected threats.
4. Reset Web Browser Settings:
- Reset the settings of your default web browser (Chrome, Firefox, Edge, etc.) to their default values.
- This can be done by going to the settings menu of your browser and looking for the "Reset settings" or "Restore default settings" option.
5. Clear Temporary Internet Files:
- Open your web browser and clear the temporary internet files and cache.
- This can be done by going to the browser settings and looking for the "Clear browsing data" or "Delete browsing history" option.
6. Update Windows Operating System:
- Make sure that your Windows operating system is up-to-date with the latest security patches and updates.
- You can check for updates by going to the Windows settings menu and selecting "Windows Update."
7. Update Software:
- Ensure that all the software installed on your computer is updated to the latest versions.
- Check the software's official websites or the software update section in the Control Panel to find available updates.
8. Check Host File:
- Open the "hosts" file located at "C:\Windows\System32\Drivers\etc\hosts" (without quotes) in a text editor (such as Notepad).
- Look for any suspicious entries that may redirect website addresses to different locations.
- Remove any suspicious lines and save the file.
9. Contact AVG Support:
- If the problem persists, contact AVG customer support for further assistance.
- Provide them with a detailed description of the issues you are facing, along with any relevant error messages or screenshots.
Remember to take preventive measures in the future to protect your computer from viruses, such as using a reputable antivirus program, avoiding suspicious websites and emails, and keeping your software and operating system up to date.