What should you do if guest ask for an ambulance?

If a guest requests an ambulance, it's important to handle the situation with care and follow these steps:

1. Assess the situation:

- Check the person's condition. If the person is conscious, try to determine the nature of the emergency. If the person is unconscious or unresponsive, call 911 immediately.

2. Call for help:

- If the situation appears serious or if the guest insists on calling for an ambulance, dial 911 or your local emergency number. Provide the dispatcher with accurate information about the guest's condition and location.

3. Assist the guest:

- Stay with the guest and try to comfort and reassure them. Provide any assistance that you can while waiting for the ambulance to arrive.

4. Inform the staff:

- Notify your shift manager or supervisor about the situation. They will be able to provide additional support and coordinate with the medical personnel.

5. Maintain privacy:

- Respect the guest's privacy and keep personal information confidential, unless it's necessary to share with emergency personnel.

6. Follow-up:

- Once the guest has been taken to the hospital, check with the front desk or concierge to see if there is any further information or assistance needed.

Remember that your primary role is to ensure the safety and well-being of your guests. Prioritize their health and safety above all else, and cooperate with emergency personnel to provide the best possible care.