How do you handle guest complain on delay of room cleaning?

1. Listen actively and empathize with the guest. Let the guest know that you understand their frustration and that you're sorry for the delay.

2. Apologize sincerely. Even if the delay was not your fault, it's important to apologize on behalf of the hotel. This will show the guest that you take their complaint seriously and that you're committed to resolving it.

3. Offer a solution. If the room is still not clean, offer to have it cleaned immediately. If the guest has already waited a long time, you may also want to offer them a free drink or snack.

4. Follow up with the guest. Once the room has been cleaned, follow up with the guest to make sure that they're satisfied. This will show them that you're committed to providing excellent customer service.

Here are some additional tips for handling guest complaints about delayed room cleaning:

- Be proactive. If you know that a room is going to be delayed, try to contact the guest in advance to let them know. This will help to manage their expectations and prevent them from becoming frustrated.

- Be honest. If the room is not going to be cleaned for some reason, be honest with the guest. Don't make promises that you can't keep.

- Be professional. Even if the guest is upset, it's important to remain professional and courteous. This will help to defuse the situation and make it more likely that the guest will be satisfied with the resolution.

By following these tips, you can effectively handle guest complaints about delayed room cleaning and ensure that your guests have a positive experience at your hotel.