About Medical Customer Service Careers

Within the health care industry exists a collage of customer service jobs and opportunities that are available and in demand. Depending on your level of interest, there may be little or no requirements.

Dental

• A dental assistant is a medical professional who is equipped to assist in a dental office setting. She helps with patient appointments, insurance verification and patient setup within the exam areas.

Medical Assistant

• This career consists of two parts: patient care practices and office organization and duties. The medical assistant may be trained in a formal education course or on the job. This is up to the employer. Whatever the training methods, she should be skilled in blood draws, EKGs, blood pressure and vital signs, and basic office skills.

Health Unit Coordinators

• Hospitals, nursing homes and other heath care facilities employ health unit coordinators, or HUCs, to assist with patient charts, insurance billing and general office assignments. These clerks are versed in medical terminology and are able to manage the mountain of paperwork that accumulates. Training for these careers is also employer-specific. Some will require a college course.

General Office

• There are a vast variety of clinics and specialty centers, such as optometry offices, gynecologists, chiropractors, pain management centers and pediatric offices that employ professionals to maintain an organized office environment, file and answer calls. These jobs are a perfect fit for the customer service-oriented individual searching for a foot in the health care field. Typically a friendly demeanor and attention to detail are all that is required, although a knowledge of computer basics is always beneficial.

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