How to Locate an Aetna Health Plan Doctor or Facility

Aetna is a managed health-care company with more than 800,000 members and nearly 5,000 affiliated physicians. Health-care facilities within Aetna's provider network offer services covered by the company's various insurance plans, typically at a lower cost to the patient than out-of-network doctors and facilities.

Online Search

• Aetna members can find doctors and facilities via the company's online search at its website. On this site, users can search by location, distance from a certain place, the type of service provided, or specialty. Patients can also narrow their search by selecting their specific Aetna health plan to locate doctors and facilities that provide the right service and treatment options.

Smartphone Apps

• Aetna has free apps that work on Android, BlackBerry and iOS devices. Download the app by visiting the app store or market for the relevant smartphone. Once it is installed, patients can use the app to search by location, specialty, the doctor's name or the name of the facility. The apps use GPS services to find the nearest doctor or facility, if the phone has GPS capabilities.

Phone

• Calling 800-282-5366 will connect you with Aetna's Member Services department. Staff can help you to schedule appointments and locate doctors and facilities that offer the services you are seeking. The phone line is staffed Monday to Sunday, 8 a.m. to 8 p.m. Hearing- or speech-impaired patients can call 888-760-4748 for TTY/TDD communication.

Referral

• Physicians within the Aetna network can offer referrals to specialists who are also Aetna doctors. Doctors are typically familiar with other doctors in the network within their own region, because they often recommend patients to them. Doctors can make referrals by telephone or during an appointment.