Who are internal customers of an hospital?

The internal customers of a hospital are the patients, their families, and the hospital staff.

Patients are the primary customers of a hospital. They are the people who are seeking medical care and treatment, and they expect to receive high-quality care in a safe and comfortable environment.

Families of patients are also important customers of a hospital. They are often involved in the patient's care, and they need to be kept informed about the patient's condition and treatment plan. They also need to be able to access support services, such as counseling and social work services.

Hospital staff are the people who work in the hospital and provide care to patients. They include doctors, nurses, pharmacists, technicians, and other healthcare professionals. Hospital staff need to be trained and competent in their jobs, and they need to be able to work together effectively to provide high-quality care to patients.

It is important for hospitals to understand the needs of their internal customers and to meet those needs in order to provide high-quality care.