What are normative controls over the bureaucracy?

Normative controls over the bureaucracy are a set of informal rules and expectations that guide the behavior of bureaucrats. These controls include:

1. Professional norms: Bureaucrats are expected to adhere to certain professional standards, such as objectivity, neutrality, and expertise. These norms help to ensure that bureaucrats make decisions based on evidence and reason, rather than on personal or political considerations.

2. Ethical norms: Bureaucrats are also expected to uphold ethical standards, such as honesty, integrity, and accountability. These norms help to ensure that bureaucrats act in the public interest and avoid corruption.

3. Organizational norms: Bureaucrats are also influenced by the norms of the organizations they work for. These norms may include values such as efficiency, effectiveness, and customer service.

Normative controls can help to ensure that the bureaucracy is responsive to the needs of the public and accountable for its actions. They can also help to prevent bureaucratic abuses of power, such as corruption and favoritism. However, it is important to note that normative controls are not always effective. If bureaucrats do not internalize these norms, or if they feel pressured to violate them, the controls may not work.