Medical services questionnaire in customer statifaction?
Medical Services Satisfaction Survey:Patient Name: ______
Date:_______
Questionnaire:
1. Overall Experience:
- How satisfied are you with our overall medical services?
- (a) Very Satisfied
- (b) Satisfied
- (c) Neutral
- (d) Dissatisfied
- (e) Very Dissatisfied
2. Staff Courtesy and Friendliness:
- How would you rate the courtesy and friendliness of our medical staff?
- (a) Excellent
- (b) Good
- (c) Average
- (d) Below Average
- (e) Poor
3. Medical Professionals' Competence:
- How confident were you in the medical professionals' competence and knowledge?
- (a) Very Confident
- (b) Confident
- (c) Neutral
- (d) Not Very Confident
- (e) Not at all Confident
4. Healthcare Services Quality:
- How would you rate the quality of healthcare services you received?
- (a) Very Good
- (b) Good
- (c) Fair
- (d) Poor
- (e) Very Poor
5. Wait Times:
- How long did you have to wait before being seen by a doctor or nurse?
- (a) Less than 15 minutes
- (b) 15-30 minutes
- (c) 30-45 minutes
- (d) 45-60 minutes
- (e) More than 60 minutes
6. Facility Comfort:
- How comfortable was the medical facility in terms of cleanliness, ambiance, and comfort?
- (a) Very Comfortable
- (b) Comfortable
- (c) Slightly Comfortable
- (d) Uncomfortable
- (e) Very Uncomfortable
7. Treatment Effectiveness:
- How effective was the medical treatment you received in addressing your health issue?
- (a) Highly Effective
- (b) Moderately Effective
- (c) Slightly Effective
- (d) Not Effective at all
- (e) Unsure
8. Communication and Explanations:
- How satisfied are you with the communication skills and explanations provided by the healthcare staff?
- (a) Very Satisfied
- (b) Satisfied
- (c) Neutral
- (d) Dissatisfied
- (e) Very Dissatisfied
9. Recommendations:
- How likely are you to recommend our medical services to others?
- (a) Highly likely
- (b) Likely
- (c) Neutral
- (d) Not Likely
- (e) Very unlikely
10. Additional Comments:
- Please provide your suggestions or any other comments you have about our medical services:
Thank you for taking the time to provide feedback on your experience. Your input will help us improve our services.