Sample letter to inform customers of staff change?

Subject: Our Team is Changing!

Dear Valued Customer,

We hope this letter finds you well. We wanted to inform you of an exciting transition happening at our company, which may impact your future experiences with us.

After many years of dedicated service, our esteemed (Current Staff Member's Name) has decided to pursue new professional opportunities. We are immensely grateful for their immense contribution to the growth of our organization, and we wish them all the best in their future endeavors.

To ensure seamless continuity of service and support, we are delighted to introduce (New Staff Member's Name) , who will be assuming the role (New Staff Member's Role). (He/She) brings a wealth of experience, expertise, and enthusiasm to the team, and we are confident that (he/she) will exceed your expectations in providing tailored assistance and solutions.

(New Staff Member's Name) will be taking over on [Date], and (he/she) is committed to making this transition as smooth and easy as possible for you. Please feel free to reach out via [email protected], or by phone at [phone number] if you have any questions or concerns during this transition.

We sincerely appreciate your continued loyalty and support to our company. We look forward to continuing our positive working relationship with you and welcoming (New Staff Member's Name) to the team.

Warmest Regards,

[Your name]

[Your position]

[Your company]