What is the effect of poor housekeeping to hospitality business?
1. Loss of reputation: A poorly maintained establishment creates a negative impression of the business and can lead to a loss of reputation. Poor housekeeping practices can include:- Unclean guest rooms and common areas
- Dirty and damaged furniture
- Unkempt landscaping
- Poor air quality
- Offensive odors
2. Loss of customers: Poor housekeeping can lead to a loss of customers, both new and existing. Guests may choose to stay at a different establishment if they are dissatisfied with the cleanliness of their room or the hotel in general.
3. Increased costs: Poor housekeeping can lead to increased costs, including:
- Increased maintenance and repair costs
- Increased pest control costs
- Increased cleaning costs
4. Decreased employee productivity: Poor housekeeping can also decrease employee productivity, as employees may have to spend more time cleaning up after guests or taking care of maintenance issues.
5. Health and safety risks: Poor housekeeping can also lead to health and safety risks, including:
- Increased risk of accidents and injuries
- Spread of infectious diseases
- Poor indoor air quality
6. Decreased value of the property: Poor housekeeping can also decrease the value of the property, making it more difficult to sell or lease.
7. Negative impact on the environment: Poor housekeeping can have a negative impact on the environment, including:
- Increased waste production
- Increased energy consumption
- Increased water usage
8. Decreased guest satisfaction: Poor housekeeping can decrease guest satisfaction, leading to negative reviews and a decrease in repeat business.