What impresses your customers and what annoys in care homes?

What impresses customers in care homes:

- Compassionate and caring staff. Residents and their loved ones want to know that care home staff are passionate about caring for others. This can be demonstrated through thoughtful interactions with residents, a willingness to go the extra mile, and personalized care.

- Clean and safe environment. A clean and safe environment is essential for residents' well-being. This includes keeping common areas clean and tidy, sanitizing surfaces regularly, and following strict infection control practices.

- A variety of activities and social events. Social interaction and mental stimulation are important for residents' overall health and well-being. A good care home will offer a variety of activities and social events to encourage residents to engage with each other and stay active.

- Respect for privacy and dignity. It's important to treat residents with respect for their privacy and dignity. This means respecting their rights to make their own decisions, maintaining confidentiality, and knocking before entering their room.

-Good communication with residents and families. Clear and open communication is essential with both residents and their families. This means keeping families updated on their loved one's condition, and addressing any concerns or issues promptly.

What annoys customers in care homes:

- Inattentive or rude staff. Residents and their loved ones want to feel like the care home staff is paying attention to their needs and concerns. Inattentive or rude staff can leave a lasting negative impression.

- Dirty or unsafe conditions. A dirty or unsafe environment can be detrimental to residents' health and well-being. This includes poor hygiene practices, unsanitary conditions, and lack of proper safety protocols.

- Lack of activities or social events. A lack of activities or social events can lead to residents feeling isolated and bored. A good care home should offer a variety of opportunities for residents to engage with each other and with the staff.

- Disregard for privacy or dignity. Residents' privacy and dignity should always be respected. This includes not sharing personal information without consent, and knocking before entering residents' rooms.

- Lack of communication with residents and families. Lack of communication can create feelings of uncertainty and distrust. It is important to keep residents and family updated about care plans, any incidences and decisions made about their loved one.