How do you deal with stress customers?

1. Remain calm and composed**.

Even if the customer is yelling or upset, it's important to stay calm and collected. Your behavior can help to defuse the situation and make it more likely that the customer will be receptive to what you have to say.

2. Listen actively and Empathize**

Listen to what the customer is saying without interrupting. Pay attention to both their words and their body language. This will help you to understand their perspective and empathize with their situation.

3. Apologize for the inconvenience**

Even if you're not personally responsible for the problem, it's important to apologize for the inconvenience the customer has experienced. This will show that you're taking their concerns seriously and want to help resolve the problem.

4. Provide a solution**

Once you understand the customer's complaint, try to find a solution that will address their concerns.

5. Follow up promptly**.

Check in with the customer after you've resolved their complaint to see if they're satisfied with the outcome. This will show that you're committed to providing excellent customer service.

Additional tips:

Be patient.

Some customers may need more time to calm down and articulate their concerns. Be patient and give them the time they need.

Don't take it personally.

Remember that the customer's anger is usually not directed at you personally. Try to remain objective and focus on resolving the problem.

Offer incentives.

If a customer is particularly upset, consider offering them a discount or other incentive to compensate for their inconvenience.

Set boundaries.

If a customer becomes abusive or threatening, you may need to set boundaries and limit your interaction with them.