Where can you get a copy of your Explanation Benefits?

You can get a copy of the explanation of benefits (EOB) from the insurance company. It can be accessed online, by mail, or by phone.

Online: Many insurance companies allow members to access their EOBs online through a secure member portal. To access your EOB online, you will need to create an account with your insurance company and provide your personal information. Once you have created an account, you will be able to view and download your EOBs.

Mail: If you do not have access to the internet or prefer to receive your EOBs by mail, you can contact your insurance company by phone or in writing to request a copy. The insurance company will send you a paper copy of your EOB by mail.

Phone: You can also contact your insurance company by phone to request a copy of your EOB. The customer service representative will ask for your personal information and may also ask for the date of service or the claim number. Once the representative has verified your information, they will send you a copy of your EOB by mail or email.