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Ambulance Dispatch Policies

Dispatchers are trained in emergency medical dispatch protocols. They screen callers for medical emergencies and send an ambulance if necessary. They also provide ambulance personnel with vital patient information such as location, age and injuries or condition.

  1. Response Time

    • When you call 911 and it is determined that an ambulance is needed, the closest ambulance will be dispatched to your location. A quick response can help save a life, so if that first ambulance is on another call, the next closest ambulance -- also known as second due -- is dispatched.

    Ambulance Not Needed

    • Not all calls need an ambulance. In fact, most calls first need the fire department or first responders, both of whom are trained in life support and CPR.

    Fires

    • In most cases of a structure fire, an ambulance is dispatched to stage at the scene. The ambulance personnel will offer care and transport for any victims or fire department personnel who may be injured from fire or smoke inhalation.

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